Digital Transformation and Social Security Inclusion

Public Strategies for a Sustainable Social Security System in the Era of Revolution 5.0

Abstract

This article aims to analyze Social Security in Brazil, considering recent demographic, economic, and technological changes, focusing on the impact of the 5.0 Revolution on the sustainability and inclusion of the system. It seeks to understand how digital transformation, based on human and inclusive principles, can strengthen social security in the face of an aging population, informality in the labor market, and digital exclusion. The research adopted a qualitative approach, of an exploratory and descriptive nature, using literature review and document analysis as methods. Academic articles, legislation, institutional reports, and publications, both national and international, were analyzed, seeking a critical and interdisciplinary perspective that integrates concepts of public administration, social security law, social sciences, and technological innovations. The main results suggest that the digital adoption of services has the potential to improve administrative efficiency, minimize fraud, and increase the quality of service, particularly through the application of artificial intelligence and data unification. However, the dangers of intensifying social inequalities are also highlighted, especially among the elderly, informal sector workers, and individuals with limited digital literacy. It is concluded that updating the social security system needs to transcend mere technical efficiency, integrating aspects such as digital inclusion, adaptation of contributions, and improved service to citizens. The 5.0 Revolution emerges as a valuable opportunity to develop a more sustainable, fair, and community-focused social security system.